There is no manufacturers support available for the Effekta ES Series Solar inverter, however most problems can be repaired.
The Effekta is a replica of the Sunnyroo inverter. There are two options if the Effekta has stopped working:
- Option 1: Purchase a new Inverter.
- Option 2: Get the Inverter Repaired.
Option 1: Purchasing a new Inverter to replace the Effekta ES Series.
If you decide you want to purchase a new inverter, then we suggest the following inverter choices. We base this on knowing the inverters below will just plug straight into your existing Effekta installation, which means your electrician will easily do the swap over for you.
Option 2: Get the Effekta ES Series Solar Inverter Repaired
This is where we can help.. the process is straight forward. You will need to arrange for an electrician to get the inverter off the wall and into a box; once done we will arrange a courier to pick it up and send it to us, we will fix it, and have it sent back to you – the whole process takes about 14 days from pickup to drop off.
Below are some of the most common Effekta inverter faults we find:
ERR22 - Output Relay Fault
The output relay fault is a very common problem; sometimes it means the relays need to be replaced, sometimes it will be the output filter capacitors collapsing; either way the inverter will need to be sent to us for repair. When we repair the relays we use OMRON relays, there are a robust industry leading relay and will give much better service life.
There is no life in the inverter
By this I mean there is nothing on the screen, no lights are on. This will be the internal power supply on the inverter; the power supply is famous for collapsing prematurely. The good news is we can refurbish the power supply and get it working properly, while we are fixing the power supply we will also make a few minor modifications to it so it will last longer
AL14 - Utility Waveform error
This error code is normally accompanied by another error, and it is the other error that is really causing the problem. Most sunnyroos when they start up will show the AL14 error code for a few minutes before it starts up.
If the AL14 is the only error code you see and it does not clear itself then you need to consider the following:
AL14 is a very complicated way of the inverter telling you it cannot see the mains power supply. The first thing to make sure of is that all of the AC isolators are turned on, there will be one next to the inverter and one inside the meter box. If all of the AC isolators are on then it means the fuse inside the inverter has blown.
An electrician will be required to change the fuse because the front cover of the inverter needs to come off in order to access it. It can be found in the lower right hand side inside the inverter.
The fuses are quite hard to find, if you cannot source them locally then we are happy to send them out to you
AL07 - Boost B Under Voltage
You will only see this error on the dual MPPT sunnyroos and it indicates String B of the inverter has collapsed. The inverter will usually still be working (the green light will be solid on), however you will only be working at 1/2 production.
If you have this error on your inverter it is strongly advise to isolate the panels connected to String B to prevent any further damage to the unit or the solar panels.
Send your Inverter for Repair
Common Fault Codes
|Er00||DC_BUS pre-Charge fail||The device is in soft start mode, but after 2 seconds, no stable charging voltage is determined on the DC bus.||1. Disconnect all PV (+)- or PV (-) connections.
2. Wait a few seconds.
3. After the LCD display goes out, reinsert all the connections and check it again.
4. If the error occurs again, please contact your dealer.
|Er03||Inverter voltage abnormal||The output voltage is not correct.|
|Er07||DC_BUS over-voltage||The internal voltage of the DC bus is outside the tolerance.|
|Er19||DC_BUS discharge failure||The capacitors of the DC bus cannot be discharged correctly.||1. Disconnect all PV (+)- or PV (-) connections.
2. Wait a few seconds.
3. After the LCD display goes out, restore all the connections and check again.
4. If the error occurs again, please contact your dealer.
|Er22||Output Relay fail||Malfunction on the output relay of the photovoltaic solar inverter.|
|Er24||Output current sense fail||Error in the output current reading.|
|Er25||BOOSTER_A over-current||The current in the DC mains is higher than expected.|
|Er29||PV inverter output DC current over spec.||DC current at output of photovoltaic solar inverter is too high.|
|Er06||EPO||The photovoltaic solar inverter is in emergency power off mode.||5. Detach the connection at the EPO connection.
6. If the error occurs again, please contact your dealer.
|Er09||PV inverter over-current||Over-current on the AC side. The current in the AC mains is higher than expected.||7. Turn off the AC current switch, check the peripheral AC current system configurations and the mains conditions.
8. If the error occurs again, please contact your dealer.
|Er11||PV inverter over-load||Over-load on the AC side. The mains load in the AC mains is higher than expected.|
|Er13||PV inverter short-circuit||Short circuit on the AC side.|
|Er14||PV inverter PLL failure||The photovoltaic solar inverter is not in phase with the mains electricity.|
|Er10||PV inverter over temperature||The indoor temperature is too high.||9. Try to reduce the surrounding temperature.
10. Install the photovoltaic solar inverter in a cooler place.
11. If the error occurs again, please contact your dealer.
|Er18||Heat sink over temperature||The temperature on the cooling element is too high.|
|Er01||Ground fault||The fault current has reached the authorised upper limit.||12. Disconnect the feed from the PV generator and check the peripheral AC system. 13. When the reason is found, reconnect the PV panel and check the status of the photovoltaic solar inverter. 14. If the error occurs again, please contact your dealer.|
|Er17||EEPROM ERROR on the control board||EEPROM data is faulty||15. Please contact your dealer|
Common Alarm Codes
|AL00||Utility Voltage Over-Voltage||The mains voltage is higher or lower than the authorised amount.||16. Wait 5 minutes. When the mains supply returns to normal, the photovoltaic solar inverter starts up automatically.
17. Check the mains connection (cable and terminals).
18. Make sure the mains voltage and frequency meet the requirements.
19. If the error occurs again, please contact your dealer.
|AL01||Utility Voltage Under-Voltage|
|AL02||Utility Voltage Over Frequency||The mains frequency is higher or lower than the authorised amount.|
|AL03||Utility Voltage Under Frequency|
|AL04||BOOSTER_A Input Over-Voltage||Under or over-voltage of the DC input||20. Disconnect all PV (+)- or PV (-) connections.
21. Check whether the PV voltage is under 120 VDV or above 500 VDC.
22. If the voltage is within this range and the problem continues, please contact your dealer.
|AL05||BOOSTER_A Input Under-Voltage|
|AL06||BOOSTER_B Input Over-Voltage|
|AL07||BOOSTER_B Input Under-Voltage|
|AL08||Anti-Islanding||No mains supply or mains outside the tolerances.||23. Disconnect all PV (+)- or PV (-) connections.
24. Check the mains connection (cable and terminals).
25. Check the phasing and the waveform of the mains supply.
26. If the supply is normal and the problem persists, please contact your dealer.
|AL13||Phase of Utility fail|
|AL14||Waveform of Utility fail|
|AL09||Inverter Voltage unbalance||The waveform of the voltage of the photovoltaic solar inverter is outside the tolerance.||27. Shut down the photovoltaic solar inverter (disconnect PV generator from the feed).
28. Restart the photovoltaic solar inverter (plug the PV generator into the feed).
29. If the error occurs again, please contact your dealer
|AL10||GFDI||The fault current of the grounding wire is too high.||30. Disconnect the PV generator from the feed and check the peripheral AC system.
31. When the problem is resolved, reconnect the PV. Check the status of the photovoltaic solar inverter.
32. If the error occurs again, please contact your dealer.
|AL11||Isolation Fault||The insulation between the PV connections and the earth is less than 1 MΩ||33. Disconnect all PV (+)- or PV (-) connections.
34. Check the impedance between PV (+), PV (-) and the ground (must be more than 2 MΩ).
35. If the error occurs again, please contact your dealer.