Power One / ABB Aurora Inverters

Output Relay Fault

The output relay fault is a very common problem; sometimes it means the relays need to be replaced, sometimes it will be the output filter capacitors collapsing; either way the inverter will need to be sent to us for repair. When we repair the relays we use OMRON relays, there are a robust industry leading relay and will give much better service life.

There is no life in the inverter

By this I mean there is nothing on the screen, no lights are on. This will be the internal power supply on the inverter; the power supply is famous for collapsing prematurely. The good news is we can refurbish the power supply and get it working properly, while we are fixing the power supply we will also make a few minor modifications to it so it will last longer

Send your Inverter for Repair

Common Fault Codes

 

Code on display Error message Signal Name of Alarm and Cause Solution
No code Ground F Red LED Ground fault of photovoltaic generator: The alarm is generated when a leakage current to ground is detected in the DC section of the system. • Measure the insulation resistance using a megohmmeter positioned in the photovoltaic field (positive terminal short-circuited at the negative pole) compared to ground. The measurement is strongly influenced by the environmental conditions, so must be taken under the same conditions in which the error occurred.
– If the value measured is lower than 1 megaohm, a check must be carried out by a technician/installer on the photovoltaic generator to identify and eliminate the problem.
– If the value measured is higher than 1 megaohm and the error signal persists, contact customer assistance.
No code NEW COMPONENT REFUSED! Yellow LED lamp Lack of linkage of the new component: The components inside the inverter (e.g. display, fuse board, communication and control board, etc.) are not inter-linked. This occurs following the replacement of one of the components inside the inverter. Link the components inside the inverter by accessing the “Settings > Service > Accept boards” (refer to the procedure given in this manual).
– If the signal persists also following the linking of the components, contact customer assistance.
No code SET COUNTRY or NO NATION No LED SET COUNTRY or NO NATION: Indicates that in the installation phase the grid standard was not set on the inverter. • Set the grid standard of the country of installation following the instructions given in this manual for the inverter.
– If the signal persists also following setting the grid standard, contact customer assistance.
No code Vac absent  Yellow LED Vac absent: The inverter displays the “Vac absent” message when it does not record output voltage (AC side). • Check the grid voltage on the inverter’s AC terminal block.
– Should it be absent, check any protection work on the line and the presence of grid voltage on the supply point.
No code  Mem. broken Yellow LED Memory broken: The inverter displays the “Memory broken” message when it records a communication problem with the memory board on which the inverter saves the daily value of energy produced. • Remove the memory board and check the welding of all the connector’s terminals. Subsequently reinsert the memory board and check that it is correctly inserted into the dedicated slot
– If the signal persists also following the above checks, contact customer assistance.
No code  Awaiting sun Green LED lamp Awaiting sun: The inverter displays the “awaiting sun” message when, following a W001 and/or W002 notice, the voltage from the photovoltaic generator is less than the activation voltage (Vstart). • Check the input voltage on the inverter.
– If it does not exceed Vstart, check for the presence of sufficient irradiation and the correct composition of the system.
• Check the input voltage on the inverter. – If it does not exceed Vstart, check for the presence of sufficient irradiation and the correct composition of the system. – If it exceeds Vstart, contact customer assistance
– If it exceeds Vstart, contact customer assistance
W001 Sun Low  Yellow LED Insufficient irradiation (Low input voltage on switching on the inverter): Incorrect configuration of the PV generator or an “on the limit” configuration for the inverter’s minimum input voltage. • Check the input voltage on the inverter.
– If it does not exceed Vstart, check for the presence of sufficient irradiation and the correct composition of the system.
– If it exceeds Vstart, contact customer assistance
W002 Input UV Yellow LED Insufficient irradiation (Low input voltage on switching off): Incorrect configuration of the photovoltaic generator or an “on the limit” configuration for the inverter’s minimum input voltage. • Check the input voltage on the inverter.
– If it does not exceed Vstart, check for the presence of sufficient irradiation and the correct composition of the system.
– If it exceeds Vstart, contact customer assistance
W003 Grid Fail Yellow LED Parameters of grid voltage outside range: This error signal occurs when during the inverter’s normal operation the grid parameters exceed the limits set by the operator:
– Grid voltage absent (after the signal the inverter goes to “Vac Absent”)
– Unstable grid voltage (down or up)
– Unstable grid frequency
• Check the grid voltage on the inverter.
– Should it be absent, check for absence of grid voltage on the supply point.
– If, on the other hand, the voltage tends to rise (when the inverter is connected) there is high line or grid impedance.• Check the grid voltage also on the supply.
– If it is high, it means that there is high grid impedance. In this case, ask the operator to adjust the grid voltage. If the operator authorises a change to the inverter’s parameters, agree the new limits with customer assistance – If the voltage at the point of supply is much lower than that measured on the inverter, it is necessary to adjust the line (invertercontactor).
– If the voltage and the grid frequency come back within the limits (also when the inverter is connected to the grid) contact customer assistanc
W009 Empty Table Yellow LED Characterisation board for the wind generator not compiled (only WIND models) (only WIND models)
Code on display Error message Signal Name of Alarm and Cause Solution
W010*  Fan broken! Yellow LED lamp. *not visualised on display Fan broken: This error occurs when there is a malfunction in the fan/ fans inside the inverter. • Error inside the inverter and cannot be checked externally.
– If the alarm repeats persistently, contact customer assistance.
W011* Bulk UV
 Yellow LED
Bulk Under-voltage: The alarm (which is a warning and not an error) is generated when the voltage at the heads of the bulk capacitors does not reach the threshold for the operation of the inverter (internal unchangeable threshold). • Raise the value of the activation voltage (Vstart) so as to have sufficient power from the PV generator at the time of the inverter’s grid connection.
• Check the input voltage on the inverter.
– If it does not exceed Vstart, check for the presence of sufficient irradiation and the correct composition of the system.
– If it exceeds Vstart, contact customer assistance
W012* Batt. Flat Yellow LED *not visualised on display Battery flat: The inverter displays the “Battery flat” message when it records a voltage for the buffer battery which is too low • Check that the date/time are set correctly and, if they are not, set them. Subsequently arrange to completely switch off the inverter (on both AC and DC) and wait a few minutes. Finally, restart the inverter and check whether the date/time are now correctly set or whether they have reset to 01/01/2000. In this case replace the battery with the inverter completely switched off (section AC and DC side) being careful to maintain the polarity
W013*  Clock broken
Yellow LED *not visualised on display
Clock broken: The alarm occurs when there is a difference of over 1 minute in the time displayed compared to the internal time of the microprocessors and indicates a malfunction of the clock circuit. • Error inside the inverter and cannot be checked externally.
– If the alarm repeats persistently, contact customer assistance.
W017* String Err.  Yellow LED lamp. * (only for models with monitored string fuses) Error recorded in measuring string currents: Damaged string protection fuse(s) • Check with a multimeter the state of the fuses (positioned on the fuse boards).
– If one or more fuses is open, arrange to replace them and check that the input current on the string(s) does not exceed the rating of the fuses (should parallel strings have been made outside the inverter).
– If there are no damaged string fuses and the inverter continues to show the alarm message check whether the settings to be made through the Aurora Manager software are correct (presence or absence of one or more input strings).
W018* SPD DC Err Yellow LED lamp. * (only for models with monitored SPD) Intervention of overvoltage surge arresters on DC side: Damaged overvoltage surge arresters positioned on DC side • Observe the inspection window on each surge arrester (DC side). If it is red, the surge arrester is damaged and the cartridge must be replaced.
– If the alarm status persists, even if all the surge arresters have a green inspection window, contact customer assistance.
W019* SPD AC Err Yellow LED lamp. * (only for models with monitored SPD) Intervention of overvoltage surge arresters on AC side: Damaged overvoltage surge arresters positioned on AC side • Observe the inspection window on each surge arrester (AC side). If it is red, the surge arrester is damaged and the cartridge must be replaced.
– If the alarm status persists, even if all the surge arresters have a green inspection window, contact customer assistance.
W022*  Reactive power mode changed
No LED *not visualised on display
Variation in means of managing reactive power: Variation in the means of managing reactive power; this change can be made through the display or advanced configuration software. The variation in the means of managing reactive power is done directly by the customer/installer and is not an error. The information is only saved on the historic record of the events memorised by the inverter
W023 * Date/time changed No LED *not visualised on display Variation in the inverter’s date and time: Variation of the inverter’s date and time; this change can be made through the display or advanced configuration software. The variation in the inverter’s date and time is done directly by the customer/installer and is not an error. The information is only saved on the historic record of the events memorised by the inverter
W024* Energy data reset No LED *not visualised on display Zeroing of the statistical energy data memorised in the EEPROM: Reset of the energy data saved in the inverter; this operation can be handled through the display or advanced configuration software. The zeroing of the partial energy values memorised by the inverter is done directly by the customer/installer and is not an error. The information is only saved on the historic record of the events memorised by the inverter
• The notice may also occur on substitution of the Memory Card where the statistical production data is saved
Code on display Error message Signal Name of Alarm and Cause Solution
E001 Input OC
Yellow LED
Input over-current (photovoltaic generator): The alarm occurs when the inverter’s input current exceeds the inverter’s threshold for maximum input current • Check whether the composition of the PV generator enables input current which exceeds the maximum threshold allowed by the inverter and that the configuration of the inputs (independent or in parallel) is carried out correctly.
– If both checks are positive, contact customer assistance.
E002 Input OV  Yellow LED Input over-voltage (photovoltaic generator): The alarm is generated when the input voltage (from the PV generator) exceeds the inverter’s threshold of maximum input voltage. The alarm occurs before reaching the absolute threshold over which the inverter is damaged. When the inverter’s input voltage exceeds the Over Voltage threshold, the inverter will not start up due to the generation of the alarm. • It is necessary to measure the input voltage inside the inverter with a voltmeter.
– If it is higher than the maximum voltage of the operating range, the alarm is genuine and it is necessary to check the configuration of the PV generator. If the voltage has also exceeded the maximum input threshold the inverter could be damaged.
– If it is lower than the maximum voltage of the operating range, the alarm is caused by an internal malfunction and it is necessary to contact customer assistance.
E003  No Parameters
Yellow LED
DSP initialisation error: The main microcontroller cannot initialise correctly the two DSPs (booster stage and inverter stage). The error is caused by communication problems on the inverter’s internal bus. • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance.
E004 Bulk OV
Yellow LED
“Bulk” over-voltage (DC-DC circuit): Error inside the inverter. The alarm is raised when the voltage at the heads of the bulk capacitors exceeds the Over Voltage threshold (internal unchangeable threshold). • The alarm may be triggered by causes external to the inverter:
– An excessive input voltage can be recorded as a condition for bulk over voltage. In this case it is advisable to check the inverter’s input voltage and should this value be close to the input OV threshold, review the configuration of the photovoltaic generator.
– Excessive grid voltage could cause the bulk voltage to rise in uncontrolled fashion with a consequent protection intervention and hence generation of the alarm. In these cases the alarm is transitory and the inverter automatically restarts
– The alarm may be triggered by causes inside the inverter and in this case it is necessary to contact customer assistance.
E005 Comm.Error Yellow LED Communication error inside the inverter: The alarm occurs when there are communication problems between the control devices inside the inverter. • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance.
E006 Output OC Yellow LED Output over current: The alarm occurs when the inverter’s output current exceeds the inverter’s threshold for maximum output current. • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance.
E007 IGBT Sat
Yellow LED
Saturation recorded on the IGBT components: The alarm occurs when one of the inverter’s active devices is in a saturated state. Once the error occurs, the inverter tries to return to normal operation.
– Should the error occur sporadically, it may be caused by a brusque transition of the grid voltage or of the input voltage, but is not due to a malfunction by the inverter.
– If the error is connected to an internal breakdown, it will continue to appear and so it is necessary to contact customer assistance.
E009
Internal error
Yellow LED Error inside the inverter: Error inside the inverter • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance
E010 Bulk Low Yellow LED Low “Bulk” voltage (DC-DC circuit): The alarm may be triggered by causes external to the inverter: a reduced input voltage on the inverter (just above the activation voltage) but which is not accompanied by a sufficient availability of power from the photovoltaic generator (typical condition of the stages with limited irradiation) – If the error signal occurs sporadically, it may be due to causes external to the inverter (limited irradiation and so limited power availability from the PV generator).
– If the problem occurs systematically also in conditions of high irradiation and with input voltage which is significantly higher than the activation voltage, contact customer assistance.
E011 Ramp Fail Yellow LED Long wait for “Booster” regime to start: Error internal to inverter relating to start up time for DCDC circuit regime (Booster) • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance.
E012 DcDc Fail Yellow LED Error in the “Booster” circuit (DC-DC side) recorded by the “Inverter” circuit (DC-AC side): Error internal to inverter relating to operation of the DCDC circuit regime (Booster) • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance.
Code on display Error message Signal Name of Alarm and Cause Solution
E021 Self Test Error 2 Yellow LED Failure of the test on the inverter’s relay (DC-AC circuit): Before connecting to the grid the inverter carries out internal tests. One of these tests concerns the correct operation of the inverter relay. The test is carried out by “forcing” the switching of the relay and checking its operation. The error is generated if a problem is found in actioning the relay. • Error inside the inverter and cannot be checked externally. By its nature, the alarm only occurs prior to connection to the grid
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance.
E022 Self Test Error 4 Yellow LED Timeout of the tests undertaken on the relays inside the inverter: Execution time for the self-test carried out on the relay of the DC_AC (inverter) circuit too high. It may indicate a problem connected to the aforementioned relays • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance
E023 DC in error Yellow LED Feeding of continuous current to grid outside of range: The error is generated if the continuous component of the current supplied to the grid exceeds the threshold of 0.5% of the normal operating current. In any case the inverter is not blocked due to the E023 error, but tries to reconnect to the grid. The sporadic repetition of the error is a sign of serious grid distortions or sharp irradiation changes, while systematic repetition of the error signal will indicate a breakdown on the inverter Once the error occurs, the inverter tries to return to normal operation.
– Should the error occur sporadically, it may be caused by a brusque transition of the grid voltage or of the input voltage, but is not due to a malfunction by the inverter.
– If the error is connected to an internal breakdown, it will continue to appear and so it is necessary to contact customer assistance
E024 Internal error
Yellow LED
Error inside the inverter: Error inside the inverter • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back nor) persists, contact customer assistance.
E025 Riso Low Yellow LED

*not visualised on display

Low value of insulation resistance: Before connecting to the grid the inverter measures the insulation resistance of the PV generator compared to ground. Should the measurement of the insulation resistance be below 1Mohm, the inverter does not connect to the grid and shows the “Riso Low” error. The causes may be:
– PV panel(s) damaged;
– Junction box(es) of the panels not correctly sealed, so as to permit infiltration by water and/or humidity;
– Problems in connections between panels (not perfectly fit);
– Poor quality of cable joints;
– Presence in the DC section of unsuitable or damaged overvoltage surge arresters outside the inverter (reduced ignition voltage compared to the characteristics of the strings of the PV generator);
– Presence of humidity inside any junction box
• Measure the insulation resistance using a megohmmeter positioned in the photovoltaic field (positive terminal short-circuited at the negative pole) compared to ground. The measurement is strongly influenced by the environmental conditions, so must be made under the same conditions in which the error occurred.
– If the value measured is lower than 1 megaohm, a check must be carried out by a technician/installer on the photovoltaic generator to identify and eliminate the problem.
– If the value measured is higher than 1 megaohm and the error signal persists, contact customer assistance.
E026 Vref Error Yellow LED Internal reference voltage outside of range: Wrong measurement of reference voltage inside inverter • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance.
E027  Error Meas V Yellow LED Grid voltage outside of range: Error in the internal measurement of grid voltage (set by law) in order to have a redundant measurement (2 measurements on the same parameter made by two different circuits • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance.
E028 Error Meas F Yellow LED Grid frequency outside of range: Error in the internal measurement of grid frequency (set by law) in order to have a redundant measurement (2 measurements on the same parameter made by two different circuits) • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance
E029 Mid Bulk OV Yellow LED Internal over voltage on the measurement of the “Mid bulk”: Error internal to the inverter (only triphase models • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance.
Code on display Error message Signal Name of Alarm and Cause Solution
E030 Error Meas Ileak Yellow LED High leakage current (DC side): Error in the internal measurement (made when the inverter is grid connected) of the leakage current of the DC side (PV generator) compared to ground (set by law) in order to have a redundant measurement (2 measurements on the same parameter made by two different circuits) circuits)
• Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance
E031 Error Read V Yellow LED Output relay damaged: Measurement of internal voltage on heads of the output relay outside of range. There is too great a difference in voltage between the input and output of the grid connection relay. • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance.
E032 Error Read I Yellow LED Imbalanced output currents: Measurement of the unbalance in the output voltage (made across the three phases) outside of range (only in triphase models) • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance
E033 UTH
Yellow LED
Low ambient temperature: Temperature outside the inverter below -25°C • Wait for the temperatures to which the inverter is exposed to return to the operating range.
– If the problem persists, contact customer assistance. Remember to wait the time needed to allow the inverter to warm up
E034 Interlock fail Yellow LED “IGBT” circuitry not ready: Error inside the inverter • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance.
E035 Remote Off Yellow LED

*not visualised on display

The inverter has been switched off remotely (remote OFF) and remains awaiting the signal which will switch it back on (Remote ON) • Switch back on the inverter remotely. If the unit does not switch back on, disable the remote off/on function and switch the equipment off completely and subsequently switch it back on.
– If the problem (once the Remote ON/OFF function from the display has been reactivated) persists, contact customer assistance.
E036 Vout Avg error Yellow LED Average of the measurements of grid voltage outside of range: The average value of the grid voltage (sampled every 10 minutes) does not fall within the permitted ranges. The grid voltage in the point connected to the inverter is too high. This may be caused by too high a grid impedance. In the final stage of the timeout, the inverter limits the power to check whether the grid voltage has stabilised into regular parameters. If this does not happen, the inverter disconnects from the grid • Check the grid voltage in the connection point to the inverter.
– If the grid voltage differs from the range due to the conditions of the distribution grid, ask the operator to adjust the grid voltage. If the operator authorises a change to the inverter’s parameters, agree the new limits with customer assistance
E037 Riso Low Red LED Low value of the insulation resistance (only with the “Amorphous” mode activated): This error can occur only should the “Amorphous” mode be on. This function is on only in inverters equipped with a grounding kit and serves to monitor the voltage at the heads of the grounding resistance. The error occurs when the voltage at the heads of the resistance connected between ground and the pole of the photovoltaic generator exceeds 30V for more than 30 minutes or 120V for more than one second • Check for the presence and correct contact between the two terminals of the grounding resistance installed inside the inverter • Measure the insulation resistance using a megohmmeter positioned in the photovoltaic field (positive terminal short-circuited at the negative pole) compared to ground. The measurement is strongly influenced by the environmental conditions, so must be made under the same conditions in which the error occurred.
– If the value measured is lower than 1 megaohm, a check must be carried out by a technician/installer on the photovoltaic generator to identify and eliminate the problem.
– If the value measured is higher than 1 megaohm and the error signal persists, contact customer assistance.
E046 String self test fail  No LED Error during the automatic check of the string voltages (only in models with the “fuse-control” board): In some inverter models it is possible to carry out the check test of the polarity of the strings connected to the input (e.g.:TRIO-20.0/27.6kW). This error signal occurs when, during the test stage, an inverted string is recorded • Section the inverter and check the polarity of the string(s) which the inverter has recorded as inverted. – Once all the strings have been correctly connected, activate the system once again; the inverter will once again check the correct polarity of the string inputs at the end of which it will carry out the checks for the grid connection.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance.
E049 AC FF Error Yellow LED Error in the “AC feed-forward” circuit: Error inside the inverter • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance
E056 Over Temp. (from external box) Yellow LED Excessive temperature measured inside the inverter’s wiring box: High internal temperature. This error relates to the temperature measured on external boxes (e.g.:TRIO-20.0/27.6kW). • Check that the inverter is not exposed to direct sunlight. Wait for the temperatures to which the inverter is exposed to return to the operating range and for the inverter to cool down.
– If the problem (once the ambient temperature has returned to the range) persists, contact customer assistance. Remember to wait the time needed to allow the inverter to cool down
E057 Vbulk reading error
Yellow LED
Input voltage (Vin) higher than booster voltage (Vbulk): The error occurs if the input voltage exceeds the Bulk voltage (voltage on the DC-DC circuit inside the inverter) • It is necessary to measure the input voltage inside the inverter with a voltmeter.
– If it is higher than the maximum voltage of the operating range, the alarm is genuine and it is necessary to check the configuration of the PV generator. If the voltage has also exceeded the maximum input threshold the inverter could be damaged.
– If it is lower than the maximum voltage of the operating range, the alarm is caused by an internal malfunction and it is necessary to contact customer assistance.
E058 Pin vs Pout check error Yellow LED Error in the check of Pin vs Pout: The error occurs if the difference between the measured value of input power and that of output power is greater than the limit imposed internally to the inverter. • Error inside the inverter and cannot be checked externally.
– If the problem (once the inverter has been switched off and back on) persists, contact customer assistance

 

For more information regarding this inverter click on the link below to view the user manual

Power One / ABB Aurora user manual